Summary of our Joint commitment
Waterfall
Our commitment is to:
- ensure your interests are our first priority
- always act impartially
- tell you exactly how our charges work
- be honest and transparent in all our dealings
- provide our advice with clarity and in a friendly and courteous manner
- benchmark our success against your assessment of our service
- ensure total confidentiality at all times
We would ask you to:
- be available to meet with us
- tell us immediately if you have any concerns about the service you are receiving
- provide us with any information we require to do our job, within the agreed timescale
- consider recommending someone to us who would benefit from our services
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